Ombudsman Services of Contra Costa & Solano
What We Do:
Our name is pronounced omÂ·budsÂ·man, but donâ??t worry we donâ??t mind sounding it out. WHO WE ARE We are the primary and first advocates for the 13,000 residents of long-term care in Contra Costa & Solano counties. Our primary objective is to address issues or situations that negatively impact the health, safety and dignity of residents living in long-term care and help to create a swift and immediate resolution to the problem whenever possible. OSCC staff and volunteers maintain a regular presence in 600 long-term care facilities through out Contra Costa & Solano counties visiting many facilities monthly or even weekly to ensure that we are accessible to residents, families and facilities. Our trained and seasoned Field Ombudsman receive, investigate and resolve complaints made by or on behalf of residents of long-term care. We are change agents in our community reaching beyond our core services of addressing issues of quality of life and quality of care for LTC residents and offering education to facilities, families and the community at large on issues affecting aging, culture change, dementia care, placement, end of life care and many more. OUR SERVICES Monitor long term facilities for quality of care, quality of life and violation of residentsâ?? rights Advocate on behalf of facility residents Receive, investigate and resolve complaints on behalf of residents Investigate complaints of elder abuse that occur in facilities Work with families to find suitable placement for their loved ones Work to resolve systemic problems that affect residents living in long-term care Witnessing services for execution of Advance Directives for Health Care in Skilled Nursing Facilities Assistance to access MediCal Investigation of MediCal fraud Community Education In-service education for long-term care facility staff
Who We Are:
At Ombudsman Services of Contra Costa & Solano, we see aging as a natural and normal state of life deserving of respect and dignity. We understand that aging has itâ??s own set of unique challenges and difficulties that may include moving into a long-term care facility, and that it is our job to empower these residents and help to protect their right to personal choice and safety.